- DESCRIPTION
- SHIPPING INFORMATION
- RETURN & REFUND
· Premium body-safe silicone
Dow Corning food-level silicone. Exclusive Softek™ surface coating.
· Free your hands, unlock more positions
Multi-angle suction cup bracket can be used in a variety of positions.
· ZALO Remote Pro app
Control SESH with included remote control or pair with ZALO Remote Pro app for a wide range of functions to add excitement to play.
· Heating Function
Independent heating temperature control of 107° Fahrenheit (42° Celsius), to warm before or during use.
How long will it take for Zalotoy.uk to process and deliver my order?
The shipping method will depend on the decision you make at the time of payment
| Shipping Method | Shipping Time | Cost |
| Standard Shipping | 2-5 Working Days | £4.95 (Free for Order £69+) |
| Fast Shipping | Next Day (Order befor 12PM) | £6.95 |
Some delivery delays may occur due to extreme weather conditions or during periods of increased
demand.
Does Zalotoy use discreet packaging?
Of course! Your pleasure is your business, not your prying postie’s or your nosy neighbour’s, so rest
assured your order won’t draw any attention. All of our packages are either plain brown boxes.
Please keep in mind
1. Our shipping times should be used as a guide only and are based on time from dispatch. Zalotoy.uk will try to minimize any potential delays
2. Unreachable upon shipment’s arrival and incorrect consignee's information (such as a delivery address, contact number, or consignee's name). In this case, we are not able to file a refund for you. If you find that your order information is wrong, please contact the customer service team via support@zalotoy.co.uk with your order number and correct information before shipment.
Thank you for your patience and understanding.
Dedicated to your health, pleasure, and satisfaction, our products undergo rigorous testing, and
shipments are thoroughly inspected before dispatch. In the rare event of an issue with your product,
necessitating a replacement or refund, we'll do our utmost to assist you.
Due to the personal nature of our products, opened, part-consumed, or used items cannot be
returned.
What is your return policy?
Please note, we do not accept exchanges and/or returns for any opened or used products. To be eligible
for a refund or exchange on a damaged item, you must first email us within 7 days of receiving the
product.
My item is faulty, how do I return or exchange it?
We’re sorry to hear that! If you’ve gone through the checklist above and your item still isn’t
working,
we’ll gladly sort things out for you. Get in touch with one of our by email us
at support@zalotoy.co.uk and give us some details, including:
- Proof of purchase
- Order number (if purchased online)
- Your full name
- Contact details like your email address and phone number
- What the item and fault are
We’ll assess your item and let you know the outcome of our inspection and who will be responsible for
return shipping.
- If the product is defective, Zalotoy.uk will repair, replace, or refund the paid amount in full upon proof of purchase.
- If it’s not a product problem,Customers are responsible for the return shipping cost for return
Exchange
We do not recommend exchanges. If you wish to exchange an item, we suggest placing a new order for the
desired item and returning the original one for a refund.
For the below circumstances, we don't accept a refund request without return. But we can offer a
coupon
for your next order.
(However, we can offer a coupon for your next order, please contact our customer service for details.)
- Don't like the item;
- Not fit as expected without any quality problems;
- Shipping status shows delivered but the buyer didn't received;
- Differences/misunderstanding (on products) which has already been claimed in our description/title;
- Placed a wrong order and shipped.
When can I expect my refund?
Once a refund is issued, funds will be reimbursed to the original form of payment within 1-3 business
days.