Store the massager in cool and dry place away from sunlight;

Clean the massager with ZALO cleanser after each use and keep in matching storage pouch;

Attention defends mechanical failure caused by falling and crash.

Clean the massager with ZALO cleanser after each use and keep in matching storage pouch.

Replacement charging cables are available for purchase on our Accessories.

We do not distribute, sell, or rent your name or personal information to any third party, and will never do so without your permission. This includes any e-mail addresses or mailing addresses that you provide. When you place an order, your mailing address is for shipping use only.

It is very important for you to provide the correct information for a couple of reasons. First and foremost let us reassure you that we do not share this information with anyone unless it is directly related to your order (such as providing info to the carrier). A correct e-mail address is necessary for you to receive any updates and/or tracking information regarding your order. We do not share your e-mail address with any third parties that will send you unwanted or spam mail. Your e-mail address used to contact you online is used solely for use between you (buyer) and ZALOTOY.UK LLC to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. We generally choose to e-mail our customers realizing that you may not want to discuss your order over the phone, however, if we do need to call you it is only out of necessity. Rest assured that the conversation will be as discreet as possible with no direct reference made to the items in your order.

ZALOTOY.UK accepts the following forms of payment:

1.Visa

2.MasterCard

3.American Express

4.Discover

5.Diners Club.

6.Google Pay

7.Apple Pay

Generally speaking, no. Once an order's status is "Processed" it is very difficult to make changes especially once it has been in the system for 12 hours or more. Orders are processed very quickly in the warehouse system, even on weekends. If you need to change your order please contact us immediately by email at support@zalotoy.co.uk.

Whenever you place an order with us, a confirmation e-mail is sent to you with details of the order you have made. As soon as your order is dispatched, a second confirmation e-mail is sent to you indicating that your order is now in its way to you. If you have not received these e-mails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation e-mails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation e-mails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order e-mail us at support@zalotoy.co.uk.

1.Standard delivery: Order over £69 enjoy free shipping，under £69 cost £4.95

2.Next Day delivery: All order cost £6.95

We respect your privacy! Package contents and our website are not disclosed on box. All of our packages are either plain brown boxes. Return address is nondescript. Also, no catalogs will be mailed to your home.

You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.

1.If your package has not been shipped, please contact Zalotoy.co.uk by email:support@zalotoy.co.uk ,we will quickly resolve the issue for you.

2.If your package has been shipped but has not been delivered, please contact the carrier.

Please note, we do not accept exchanges and/or returns for any opened or used products. To be eligible for a refund or exchange on a damaged item, you must first email us within 7 days of receiving the product.

Please send us an email at support@zalotoy.co.uk to alert us of the damage (a photo is always helpful).

***If you have any unopened, unused items.

1. Take a clear photo for the item.

2. Contact our customer service team via support@zalotoy.co.uk.

3. Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend？

4. Customer service team will send you the address of zalotoyuk's international center, please send do not send the package back to where it came from, or it would delay your refund procedure.

5. Call the post office to arrange a collection or drop off at your nearest post office.

6. Notify us the tracking number after you have returned the item(s).

7. All the exchange or refund will be processed within 2 working days once we have received the item(s)

***If you have an item that is defective please refer to our warranty policy.

Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 5-10 business days after your credit is applied. If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@zalotoy.co.uk.

You will only receive emails related to the order you place unless you check the box that states you wish to receive promotional emails.

Email subscribers receive our newsletter as well as special offers and exclusive discounts that aren't available to the general public.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.

Yes. By registering for an account you will only receive emails that pertain to your order or answers to any questions you may have for us.

Yes, you can go into your account settings after logging in and update your email preferences.

We want to ensure that you get great customer service. If you have any questions or problems please contact by email: support@zalotoy.co.uk and one of our staff will be glad to help you.

If you can't find the answer to your question in the FAQ, please feel free to contact our customer service team at any time. You can get in touch with us through the ways mentioned above, and we will do our best to answer your questions.

Email:support@zalotoy.co.uk